The Belmont Hotel Manila became the first hotel in the world to conclude an agreement with SGS on the Hospitality Experience (HospitalityX) certification program.
The certification program, just launched in late November last year, has been designed specifically for the hospitality industry to meet a variety of needs and provide solutions to issues encountered by the industry today.
“We believe in providing and maintaining a high quality of service experience for our guests and a certification from SGS will confirm our commitment in doing this,” said Lorenzo Tang, general manager of The Belmont Hotel Manila.
The 480 room 4-star hotel, located at Newport City, is part of the Resort World Manila integrated leisure complex. It has an outdoor swimming pool, meeting rooms, spa and a gym. It is connected with an overhead fully air conditioned walkway (Runway Manila) to the Ninoy Aquino International Airport Terminal 3.
The SGS HospitalityX certification consists of four modules – risk, sustainability, corporate social responsibility and quality of service experience.
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000employees, SGS operates a network of over 2,400 offices and laboratories around the world.