CEB continues processing of refunds

Cebu Pacific (CEB) said it continues to process a high volume of refund requests due to COVID-19 related flight cancellations. 

CEB said it refunded an additional P300 million since its last update, for a total of P2.7 billion, and are currently processing refund requests filed in June. 

 In a statement, CEB said it will provide affordable and accessible air transport services in the years to come by raising fresh capital.  

“Rest assured, we remain fully committed to close off pending refunds at the earliest possible time. Updates will be provided to our passengers once their requests have been processed,” the statement said.

“We understand how difficult this situation is for everyone, and we sincerely apologize for the delay. As the aviation industry gradually restarts and reshapes amidst this new normal, we hope for your continued patience and understanding, as refunds may still take up to six months from the time the request was filed,” it furthered.

“We are continuously enhancing our processes for a better overall customer experience. Thank you, everyJuan, for your support in this unprecedented and challenging time.”

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