Globe has begun restoration work in a few areas in Metro Manila and
Northern Luzon affected by service disruptions due to commercial power
failure following the devastation of Typhoon Carina and the enhanced
southwest monsoon.
As of 9 a.m. Thursday, over 90% of Globe’s Mobile sites in Metro Manila
were up and running, with few facilities down due to power outages. None of
the 3G sites were affected.
In Northern Luzon, more than 95% of 2G, 3G, LTE and 5G sites were
operational.
“As the weather has improved and floods have subsided, our personnel are
now working on quickly restoring services in the few isolated areas that
experienced disruptions in their call, text and data services,” said Yoly
Crisanto, Globe Chief Sustainability and Corporate Communications Officer.
Globe has not recorded any damage to network infrastructure.
“Overall, our network remains intact and stable, providing communications
services critical to relief and recovery operations in typhoon-hit areas.
It is proof that our network resilience efforts work,” Crisanto added.
Globe earlier prepositioned personnel and equipment in areas forecast to
bear the impact of the typhoon and *habagat *to ensure quick response in
case of network emergencies.
The weather system, which dumped non-stop rains across Luzon Wednesday,
brought catastrophic flooding to major roads and villages in Metro Manila
and other parts of Luzon.
It intensified into a super typhoon Wednesday afternoon before weakening
into a typhoon just before making landfall in Taiwan.
At the height of the devastation, Globe extended connectivity support to
customers, giving Globe Prepaid and TM users free calls, texts and data,
and extending due date extension to Mobile and Broadband Postpaid
customers.
Globe’s telehealth provider KonsultaMD also provided one free video
consultation voucher valid for one time use within one month via the code
ALAGANGGLOBE.
Globe customers may send help to severely affected families by donating
their Globe Rewards points via the GlobeOne app.