The Department of Trade and Industry (DTI) urged consumers to remain vigilant when shopping online, emphasizing the increased complaints in the province regarding online transactions.
DTI Nueva Ecija Provincial Director Richard Simangan revealed that 60 to 80 percent of consumer complaints in Nueva Ecija received by the agency during the third quarter of the year were related to online purchases.
While all these complaints have been resolved, DTI strongly reminds consumers to take necessary precautions to avoid falling victim to fraudulent online sellers.
Simangan advised consumers to verify the legitimacy of online sellers by checking if the business is DTI registered.
He underscored that consumers may ask sellers for proof of registration or check the business name in the DTI Business Name Registration System to confirm its legitimacy.
If the business cannot be verified, consumers are advised to reconsider their transaction, regardless of how attractive the products may appear.
Moreover, Simangan pointed out the risks associated with online shopping, encouraging buyers to thoroughly review feedback and product ratings before purchasing.
He also suggested using the cash-on-delivery option when unsure about the seller’s legitimacy to avoid issues, particularly with payments.
Simangan noted that through this method, the consumer can also inspect the product before payment.
“We must take all precautions because once you have made the payment, it will be difficult to get our money back,” he stressed.
DTI cited Republic Act No. 7394, also known as the Consumer Act of the Philippines, as the primary law that protects consumers against deceptive, misleading, and unfair sales practices in physical and online transactions.
For complaints related to online shopping or other consumer concerns, the public may report directly to the DTI Nueva Ecija Provincial Office located at CAL Building, Brgy. Dimasalang, Cabanatuan City, or visit the Negosyo Centers in their respective areas.
Reports can also be sent through the DTI Nueva Ecija Facebook page, by phone at (044) 334-4245, or via email at [email protected]. (CLJD/MAECR, PIA Region 3-Nueva Ecija)