ANGELES CITY – The city government here has garnered an “excellent” rating from the Civil Service Commission (CSC) through its Anti-Red Tape Act Report Card Survey (ARTA-RCS) for the year 2016.
The “excellent” assessment is a reflection of the 91.85 % numerical rating that marks the outstanding customer service provided by the city in compliance with the Republic Act No. 9485 or the ARTA.
“This recognition is a concrete manifestation of our city’s thorough compliance with the standards set by the CSC in terms of the public’s perception on the quality, efficiency, and adequacy of the services we are extending to the Angeleños,” said Mayor Edgardo Pamintuan.
An “excellent” rating in the RCS means the office has garnered a numerical rating of 90-100 and has passing marks in all of the RCS sub-areas .
On the core area of compliance to the provisions of ARTA, the city obtained a rating of 93.73% with passing grades in all six sub areas: (1) 83.14% for the posting of the Citizen’s Charter, (2) 100% for anti-fixing initiatives with, (3) 100% for wearing of Identification Cards or nameplates of service providers, (4) 100% for the existence of a Public Assistance and Complaints Desk (PACD), and (5) 100% for the observance of the “No Noon Break” Policy.
A mark of 90.20% rates the overall client satisfaction in terms of overall service quality of the agency, and perception on physical setup and basic facilities of the office.
The mayor said “the distinction given by the CSC is a testament to the dedication and hardwork of the city government employees”.
The CSC conducted field evaluation and validation last year August 2 to 4, 2016. The recognition was conferred to the city last September 4, 2017 at Taal Vista Hotel in Tagaytay City.
The ARTA aims to improve efficiency and transparency in government with regard to the manner of transacting with the public by reducing bureaucratic red tape that prevents graft and corruption in all government agencies.