As of 7AM, August 21, 2018
Operations of Cebu Pacific have normalized as of today, August 21, 2018. Barring any other technical, weather-related or other extraordinary circumstances, we do not plan to cancel flights.
Nonetheless, passengers on all domestic and international flights flying out of the NAIA Terminal 3 from August 17 until today (August 21, 2018) may still opt to rebook their flights for travel within 30 days.
For passengers whose flights were cancelled, they may still avail of the following options, without penalties:
•Rebook flights for travel within 30 days from original date of departure;
•Convert into a Travel Fund for future use;
•Get a full refund.
We strongly encourage passengers to rebook or refund flights through the “Manage Booking” section in the Cebu Pacific website (www.cebupacificair.com). They may also send us a message on our official Facebook (facebook.com/cebupacificair) and Twitter (@CebuPacificAir) accounts.
Again, our sincerest apologies for the inconvenience this incident has caused.
We would like to express our gratitude to the Department of Transportation (DOTr), Civil Aviation Authority of the Philippines (CAAP), Manila International Airport Authority (MIAA), and the Civil Aeronautics Board (CAB) for their assistance. We also thank the domestic airports for their cooperation and assistance during instances when we had to divert flights.
Please allow us to extend our heartfelt gratitude to the men and women of Cebu Pacific—from our pilots to cabin crew; frontliners; ticketing agents; call center representatives; customer communications staff; and other support team members for volunteering to take on extended duty to help manage the situation as best they could.
Most importantly, we thank our passengers for their patience and understanding.