Cebu Pacific Flight cancellations following extension of ECQ and Region 6 moratorium as of April 04, 2021

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Following the one-week extension of Enhanced Community Quarantine (ECQ) in the areas covered by NCR Plus, only essential travel is allowed in and out of Metro Manila until April 11, 2021.  As such, the following Cebu Pacific and Cebgo flights are cancelled during this period:  
 

Route  Flight numbers Dates Covered  
Manila – Boracay (Caticlan)-Manila 5J 899/900 5J 891/892 5J 895/896 5J 901/902 5J 905/906 April 5 to 11, 2021 
Manila – Kalibo – Manila  DG 6317/6318 April 5 to 11, 2021 
Manila – Cagayan de Oro – Manila 5J 381/382 April 6 and 8, 2021  
Manila – Cebu – Manila 5J 551/552 5J 559/560 April 6 to 7, 2021  
Manila – Coron (Busuanga) – Manila  DG 6043/6044 April 6, 7, 8, 9, and 11, 2021 
Manila – Coron (Busuanga) – Manila  DG 6047/6048  April 6 and 8, 2021  
Manila – Legazpi – Manila  DG 6195/6196 April 7, 2021 
Manila – Pagadian – Manila 5J 771/772 April 7 to 8, 2021 
Manila – San Jose – Manila DG 6031/6032 April 8, 2021 

 
The Inter-agency Task Force (IATF) has also approved the request of the local government of Western Visayas (Region 6) to temporarily suspend the acceptance of incoming passengers until April 10, 2021. As a result, the following flights are also cancelled

Route  Flight numbers Dates Covered  
Manila – Iloilo  5J 463 April 5 – 10, 2021 
Manila – Roxas  5J 375 April 6, 2021  
Manila – Bacolod  5J 483  April 6 and 8, 2021  
Cebu – Bacolod – Cebu 5J 124/125 April 6, 2021  
Cebu – Boracay (Caticlan) – Cebu  DG 6132/6133 April 8, 2021 
Manila – Roxas – Manila 5J 375/376 April 8 and 10, 2021  
Iloilo– Manila  5J 464 April 9, 2021  

Affected passengers have been informed via contact details provided in the booking. They may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflightup to 30 days from date of departure: 

1.       Rebook 

Rebook for travel within 90 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.  

2.       Travel Fund  

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)  

3.        Refund 
Due to the high volume of requests, the process may take up to seven (7) months from date of request.  

CEB will continue to operate all other domestic and international flights not included above. However, passengers who wish to postpone their travel during this time may also avail of the same options above on CEB’s Manage Booking portal.  
 
Before going to the airport, passengers are advised to check the real-time status of flights on our website:  https://bit.ly/CEBFlightStatusCheck, along with travel requirements, safety protocols, and frequently asked questions (FAQs) via  https://bit.ly/CEBFlightReminders.  

Passengers are advised to update their contact details via http://bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.  

This is a developing situation. We may adjust flights depending on government regulations. We will provide updates as soon as more information becomes available. 

For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.