As of June 6, 2020; 8:48pm
As part of the gradual rebuilding of our domestic route network, Cebu Pacific and Cebgo plan to mount the following domestic flights to 20 destinations, from June 8 to 30, 2020. These additional routes are:
|Manila-Boracay (Caticlan)-Manila||June 16-30|
|Manila-Coron (Busuanga)-Manila||June 16-30|
These routes are on top of flights that have already restarted this week:
|Manila-Cagayan de Oro-Manila|
Flight details as well as bookings are through the website, www.cebupacificair.com. For added flexibility, new bookings include CEB Flexi for free. This allows passengers to rebook their flights up to two times, giving peace of mind and ease to move travel dates. Meanwhile, for passengers with existing bookings, they may rebook to any of the above-mentioned flights through the “Manage Booking” page on the website, http://bit.ly/CEBmanageflight.
This is a developing situation and we will have an agile approach to rebuilding our network schedule. It may be necessary for us to add or cancel flights at last minute given the fluidity of restrictions and directives from the Inter-Agency Task Force (IATF), the Local Government Units (LGU) and other concerned government agencies.
We will provide updates through our website and official social media accounts and endeavor to inform our passengers in a timely manner.
We strongly urge passengers to check guidelines of the IATF, or with the LGU of origin and destination. Passengers may be asked to present proof of purpose of travel and other requirements upon entering the airport or at arrival at the destination.
CEB has implemented new flexibility policies to give passengers peace of mind in the event their flights are cancelled. They have the following options:
1. Free rebooking
Rebook to any other travel date within three (3) months. Change (rebooking) fees and fare difference are waived.
2. Full Travel Fund
Place the full cost of the ticket in a Travel Fund valid for one (1) year. Use the Travel Fund within one (1) year—either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
If the Travel Fund is not used within one (1) year, passengers can apply for a full refund.
3. Full refund
Processing of refunds will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.
All Cebu Pacific passengers can manage their bookings online (http://bit.ly/CEBmanageflight)
For more information, frequently asked questions may be found here: http://bit.ly/CEBRestartFAQs