A drill simulation on hold-up-turn-active-shooting scenario recently conducted at SM City Pampanga and San Fernando Downtown on separate events. The mall-initiated activity spearheaded by both malls’ Customer Relations Service office (CRS) Managers Jun Perez and Jorge Smith Sumang with the team seek to educate its front-liners and organic employees on preparedness against crime crisis and to showcase police force capability on threat response. Present in the drill are Philippine National Police (PNP) of Municipality of Mexico and City of San Fernando, respectively. With this, SM’s continuous promotion in providing education and awareness to its front liners and partners on natural and/or man-made catastrophe through conducting regular seminars and drills on safety and evacuation.