TaskUs: First BPO to Announce WFH Until End of 2020

TaskUs, a leading next-generation provider of customer experience and content moderation, continues to put its people’s health and safety first as it announces the extension of work-from-home (WFH) through the end of 2020 through a video posted on its Facebook page.

As soon as President Duterte imposed an Enhanced Community Quarantine over the entire Luzon on March 16, TaskUs Philippines immediately shifted to WFH while other companies remained business-as-usual. Bryce Maddock, TaskUs CEO and co-founder, said the decision to transition and stay WFH is part of their frontline-first culture.

“We want our employees to earn a living, but we also want to make sure they are safe,” Maddock shared. “Unless a critical program requires on-site support, we are going to stay WFH until the end of 2020 for all TaskUs sites except Taiwan since their government did not impose any lockdowns. This decision provides our Teammates with the ability to plan their lives between now and the end of the year. Our employees remain our top priority,” he added.

However, there are some exemptions. Less than 3% of TaskUs Philippines’ workforce may still be asked to return on-site due to security or technical requirements. The company has made additional investments to ensure expanded safety measures and protocols are in place to further safeguard people’s health.

“I think this pandemic has served a lesson not only to the BPO industry but to all industries. At TaskUs, COVID-19 was a chance to live by our core value and prove that we truly put our #PeopleBeforeProfits,” Maddock stated.

TaskUs has over 15,000 employees in the Philippines with sites located in Quezon City, BGC, Rizal, Bulacan, Cavite, Batangas, Clark, La Union, and Bohol.

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