SAP Announces New Generative AI Assistant Joule

SAP SE (NYSE: SAP) today announced Joule, a natural language, generative AI copilot that will transform the way business runs. Joule will be embedded throughout  SAP’s cloud enterprise portfolio, delivering proactive and contextualized insights from across the breadth  and depth of SAP solutions and third-party sources. By quickly sorting through and contextualizing data from  multiple systems to surface smarter insights, Joule helps people get work done faster and drive better  business outcomes in a secure, compliant way. Joule delivers on SAP’s proven track record of revolutionary  technology that drives real results.

“With almost 300 million enterprise users around the world working regularly with cloud solutions from SAP,  Joule has the power to redefine the way businesses – and the people who power them – work,” said  Christian Klein, CEO and member of the Executive Board of SAP SE. “Joule draws on SAP’s unique position  at the nexus of business and technology and builds on our relevant, reliable, responsible approach to  Business AI. Joule will know what you mean, not just what you say.”

Joule will be embedded into SAP applications from HR to finance, supply chain, procurement and customer  experience, as well as into SAP Business Technology Platform. Joule transforms the SAP user experience – it’s like tapping your smartest colleague on the shoulder. Employees simply ask a question or frame a  problem in plain language and receive intelligent answers drawn from the wealth of business data across the  SAP portfolio and third-party sources, retaining context. Imagine, for example, a manufacturer asking Joule  for help understanding sales performance better. Joule can identify underperforming regions, link to other  data sets that reveal a supply chain issue, and automatically connect to the supply chain system to offer  potential fixes for the manufacturer’s review. Joule will continuously deliver new scenarios for all SAP  solutions. For example, in HR it will help write unbiased job descriptions and generate relevant interview  questions.

“As generative AI moves on from the initial hype, the work to ensure measurable return on investment  begins,” said Phil Carter, Group Vice President, Worldwide Thought Leadership Research, IDC. “SAP  understands that generative AI will eventually become part of the fabric of everyday life and work and is  taking the time to build a business copilot that focuses on generating responses based on real-world  scenarios – and to put in place the necessary guardrails to ensure it’s also responsible.”

Joule will be available with SAP SuccessFactors solutions and the SAP Start site later this year, and with  SAP S/4HANA Cloud, public edition early next year. SAP Customer Experience and SAP Ariba solutions  along with SAP Business Technology Platform will follow, with many other updates across the SAP portfolio  to be announced at the SuccessConnect event on October 2–4, the SAP Spend Connect Live event on  October 9–11, the SAP Customer Experience LIVE event on October 25 and the SAP TechEd conference  on November 2–3. 

Joule builds on and enhances existing SAP Business AI offerings. More than 26,000 SAP cloud customers  have access to SAP Business AI across multiple scenarios and partner solutions. SAP’s comprehensive  strategy to build an enterprise AI ecosystem of the future also includes direct investments, such as those  announced in July with Aleph Alpha, Anthropic and Cohere, as well as third-party partnerships including those with Microsoft, Google Cloud and IBM announced in May. Sapphire Ventures LLC, a global software  venture capital firm, is backed by SAP and is dedicating over US$1 billion to fund AI-powered enterprise  technology startups. 

Learn more about Joule here. Visit the SAP News Center. Follow SAP at @SAPNews.