Innovations to improve airport operations, passenger experience

The three-day ‘inter airport’ South East Asia slated in Singapore in February 2017 seeks to change airport operations and passenger experience through innovations in airport design and customer service.

‘inter airport’ South East Asia, the airport industry’s key trade fair for equipment, technology, security, design service will take place at the Singapore Expo on February 15 to 17, 2017.

South East Asia boasts of the best airport around the world, among them the Changi International Airport in Singapore, Hong Kong International Airport and the Incheon International Airport in South Korea.

Other airports in Asia have also embarked in their respective expansion projects in a bid to attract more visitors.

‘inter airport,’ South East Asia’s leading and largest event for airport professionals, have announced the 5th edition of the South East Asian show.

It will feature more co-located events through activities that will feature conferences, seminars, and training sessions.

SMART Airports IT conference day will bring together CEOs, IT Directors and Head of Operations to explore invaluable insights, case studies and innovation. They will also discuss their visions for the future airport and the role of how high tech innovation will change the strategy on airport operation, passenger experience, design, customer service and expectations.

Here is the overview of the three-day event at the Singapore Expo:

n The Strategic Outlook – Streamlining Airport Operations Through It&T
n Integrating airport IT systems to enhance operational efficiency and quality
n Airport wide unified IT&T strategy
n IT as a Business Enabler
n Social media and web based relations
n SMART Intelligent Airports
n Building a Robust IT Infrastructure for the Future
n The Internet of Things and how it may impact the airport environment
n Building a Secure IT Environment

n Smart Baggage Processing/Handling Systems, Automation & Technology
n SMART High-Tech Baggage Systems
n BHS Design, Master Planning
n System Bag Drop Innovations

n Delivering A Unique Customer Centric Experience
n Creating a customer service culture
n Improving the customer experience at every touch point
n Airport Check-In & Self Service Innovations
n SMART Passenger Processing
n Streamlining the Passenger Experience
n Analysing the Current & Future Trends
n Integrated Immersive Multimedia Initiatives

n Terminal Technologies
n Self-check-in
n e-gates
n mobile charging
n beacons
n way-finding
n displays
n bag tags
n mobile tools
n accessibility
n wi-fi cellular